Terms and Conditions
By accessing or using this website and our services, you agree to these terms and conditions. If you do not agree with any part of these terms, please discontinue using our website or services.
If you are below the legal age of consent in your area, you are not permitted to access or use this website or our services. By placing an order or making a payment, you confirm that you meet the legal age requirements to purchase our services and that you have thoroughly read, understood, and accepted these terms and conditions, forming a complete agreement between you and Amz Publication Pro.
Definitions
- Website refers to all online content hosted on Amz Publication Pro’s website.
- Customer, "You," or "Your" denotes any individual placing an order for services or products, either for themselves or another party.
- Company, "We," or "Our" refers to Amz Publication Pro, a registered entity under U.S. law.
- Product includes all services and products provided by Amz Publication Pro per the Customer’s Order.
- Order is any request for services or products made via phone or email, confirmed by payment through credit card, cash receipt, or bank transfer.
Refund Policy
If the Client requests a refund before the Service Provider starts working on the project, 100% of the payment will be refunded (transaction charges will be deducted). We do our best to support the client and meet their demands. However, in case the resources are mobilized, the customer is not eligible for a refund. Since our team always works with the client to fix any concerns, our first priority will be facilitating customers with the required revision(s). Refunds, if issued, take 5 to 15 days to appear on the customer’s end. A processing fee of USD 250 or 5% of the order amount (whichever is greater) will be applied in all situations. The support staff will offer confirmation of acceptance for the refund request, which can only be submitted using the original payment method used when placing the transaction. You will also get a refund message via the email address you gave at the time of checkout. Please note our refund policy in the following instances:
Change of Mind
We do not refund the amount once the project is initiated by our team. Our project managers review the smallest details with the clients before assigning the projects to relevant teams. Thus, we don’t facilitate refunds in case of a change of mind after order placement.
Low-Quality Delivery
On a delivered product, a customer can only claim a refund under this reason once all the following options are exhausted:
A. If the delivered product does not meet the customer’s requirement as documented at the time of order placement.
B. We are devoted to providing 100% satisfaction to our clients and give limitless changes to guarantee satisfactory delivery. We assign, re-assign, and re-write your job to ensure total satisfaction. Reserve FREE Pages for the future, but of the same worth, which you may use at any moment. Suppose we are still unable to provide what you requested. In that case, a refund will be issued based on a mutually agreed-upon proportion (but only when the delivery is completely off the mark).
Late Delivery
We believe in “On Time Delivery.” However, suppose we fail to deliver the requested service on time after at least three tries from your side to reach us. In that case, your refund will be granted if it is shown by documentation evidence that the late delivery was the company’s fault. However, the company believes in sustainable employee dealing. Therefore, we give our team 10 to 15 days of grace time to deliver the project, depending on the nature of the incident that caused the delay in project completion. Also, in case of a refund, we deduct the amount from the total refund to compensate our team for the effort invested in the completed part of the project.
External Influences
External influences include natural disasters and calamities, which can hinder the project, and these instances are out of our control. Thus, any delay or disconnection of communication will not lead to a refund or refund claim.
Refund Time Frame
The time frame for a refund is under 10 days of first submission or order delivery, subject to no revisions a vailed. The company is not entitled to entertain a refund claim after the set time frame.
A. Customers must consider the deadline for claiming a refund at the time of order placement.
B. In case of late delivery due to some minor technical errors, such as grammatical, typing, word count, missing references etc.
C. No refund will be issued based on a low word count.
Non-Refundable Situations
Minor technical issues, such as grammatical or typographical errors, may qualify for partial refunds or future discounts as agreed upon by both parties. Any delays from the client’s end will not be grounds for a refund.
Clause of Use
If a project remains without communication regarding approvals or specifications for 45 days, the project will be considered closed, and a fee will apply to reactivate it.
Closed Project
A "Closed Project" is defined as a project fully delivered or unclaimed for 45 days, and Amz Publication Pro assumes no responsibility beyond this timeframe.
Copyright & Personal Use
All completed products are fully original and belong exclusively to you. You retain full copyright over these materials, and unauthorized use of any content provided by Amz Publication Pro may lead to civil or criminal consequences. You agree to hold Amz Publication Pro harmless against any unauthorized usage.
No Plagiarism Commitment
Amz Publication Pro strictly adheres to copyright laws and does not condone plagiarism or fraudulent activities. We provide original materials that comply with copyright standards.
Amz Publication Pro, its affiliates, and partners hold no liability for any misuse of our products, including plagiarism, legal consequences, academic penalties, or other disciplinary actions.
Image Usage Policy
Unless specifically created by our illustrators, we do not hold copyright over images. We may provide links to suggested image sources for your convenience. Royalty-free images are allowed, while additional fees may apply for copyrighted images.
Refunds
At Amz Publication Pro, customer satisfaction is our priority, and we have a defined refund policy to ensure a clear process. If you request a refund before any work has started on your order, we’ll issue a full refund of the paid fee, minus any transaction fees. Once work has begun, the time and resources already committed mean we cannot offer a full refund.
Our products and services are non-refundable and come with no implied guarantees. However, you may request one free revision to meet your expectations. If you’re not fully satisfied with the quality, you may ask for a partial refund of up to 50% of the paid fee, subject to an assessment of the quality concerns raised.
In rare situations where a full refund is requested for specific issues, the case will be reviewed by a committee. The committee will make an objective decision based on all relevant information and evidence provided.
Revision Policy
Editing Orders
We will revise edited content to resolve any objective or technical errors. Additional revisions are provided at the Company’s discretion if no such errors remain.
Ghostwriting Orders
Revisions will be made to sections of content until approved by the client. Once approved, further revisions are charged at an editing rate.
Limitation of Liability
Amz Publication Pro, along with its affiliates, employees, and partners, disclaims any liability for issues arising from the use of this website or our services, including technical failures, delays, or typographical errors. You agree to indemnify and hold us harmless from any claims resulting from your use of our services, including attorney fees or third-party claims arising from your use of our products or violation of these terms.
For ghostwriting orders, revisions to specific sections will continue until the client’s approval, after which further changes will be subject to an editing rate.
Amz Publication Pro shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from or in any way connected to the use of this website or any information provided herein. This limitation may vary depending on state or jurisdictional restrictions.
Amendments
You acknowledge that Amz Publication Pro may update these Terms and Conditions as necessary. We recommend checking this section periodically, as any changes will be reflected here.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: sales@amzpublicationpro.com
Phone: 1-800-524-1857
Address: 3838 Oak Lawn Ave, Dallas, TX 75219
